hgnce Terms & Conditions

1 General Provisions

These terms and conditions (hereinafter "Terms") govern the use of the hgnce platform and all services provided under it. By accessing the platform, opening an account, or using any service, you automatically agree to be bound by these Terms.

This document has been prepared in English for Bangladeshi players. In the event of any conflict with an English version, the English version shall prevail. hgnce reserves the right to amend these Terms without prior notice; your continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

If any part of these Terms is unclear to you, please contact our support team before using the service. hgnce is committed to operating a safe and transparent platform, and our goal is to provide players with the highest level of protection through SSL encryption and fair play.

2 Account Registration & Eligibility

2.1 Age Requirement

To open an account and use any service on hgnce, you must be at least 21 (twenty-one) years of age. The platform's services are available only to those aged 21 and above. We may request a valid ID to verify your age when necessary.

2.2 One Account Policy

Each person may operate only one account. Opening multiple accounts by the same individual, family, or household is strictly prohibited. If this rule is violated, all associated accounts will be permanently closed and all bonuses will be cancelled.

2.3 Providing Accurate Information

The information you provide at registration must be complete, true, and accurate. If you register using false or misleading information, hgnce has the right to cancel the account and forfeit any funds held in it. If your information changes, update your profile immediately.

3 Account Security

It is your responsibility to keep your account username and password completely confidential. Sharing login credentials with any third party is prohibited. You are directly responsible for all activity that takes place on your account.

If you suspect unauthorized access to your account, contact us immediately at [email protected] or notify our support team via live chat. By acting quickly, we can secure your account.

• Use a strong password — a combination of uppercase and lowercase letters, numbers, and special characters.
• If you log in on a public or shared device, always log out after use.
• Change your password regularly.
• Be cautious of suspicious emails or links — hgnce will never ask for your password by email.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

hgnce currently supports Bangladesh's popular mobile banking services: bKash, Nagad, Rocket and Upay. Please note that Rocket is Dutch-Bangla Bank's mobile wallet service. No other payment methods are currently active.

4.2 Minimum Limits

The minimum deposit amount for each payment method is ৳300 (three hundred taka). The minimum withdrawal amount is ৳1,000 (one thousand taka). Transactions below these limits cannot be processed.

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. For a first-time withdrawal, identity verification may be required, which can affect processing time.

4.4 Deposit & Withdrawal Terms

• Deposited funds will only be returned to the same account from which they were deposited.
• Changing account details before a deposit or withdrawal transaction is completed may cause delays in processing.
• If fraud or money laundering is suspected, hgnce reserves the right to place any transaction on hold.
• Any active bonus wagering requirements must be completed before a withdrawal can be made.

5 Bonuses & Promotions

5.1 Welcome Bonus

New players at hgnce have the opportunity to receive a 100% bonus of up to ৳20,000 (twenty thousand taka) on their first deposit. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x), calculated on the bonus amount only (not the deposit and bonus combined).

5.3 Bonus Usage Terms

• Each player may claim each bonus offer only once.
• After receiving a bonus, the wagering requirement must be completed within the specified time limit.
• Any attempt to exploit bonuses using multiple accounts or proxies will result in cancellation of the bonus and any associated winnings.
• hgnce reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In the event of any bonus-related dispute, hgnce's decision will be considered final.

5.4 VIP Program

hgnce has five VIP tiers, which players can advance through by playing regularly:

• Bronze: Weekly cashback of up to 0.3%
• Silver: Weekly cashback of up to 0.6%
• Gold: Weekly cashback of up to 0.9%
• Platinum: Weekly cashback of up to 1.2%
• Diamond: Weekly cashback of up to 1.5%

Special benefits and rewards are provided at each tier. hgnce's decision on VIP tier assignment and cashback distribution is final.

6 Fair Play Policy

hgnce is committed to ensuring a fair and transparent gaming experience for all players. The fair play policy is strictly enforced on our platform.

• All game outcomes are determined through an independent Random Number Generator (RNG).
• Any attempt to artificially interfere with game outcomes is strictly prohibited.
• Using automated bots, scripts, or artificial intelligence to play is completely prohibited.
• If any suspicious activity is detected, the account will be placed under investigation.

7 Prohibited Activities

The following activities are completely prohibited on the hgnce platform. Violating these prohibitions may result in account closure and forfeiture of all funds:

• Operating multiple accounts or using a third party's account.
• Conducting transactions through money laundering or illegal funds.
• Exploiting the system to improperly take advantage of bonuses ("bonus abuse").
• Collusion or arranging with other players to influence game outcomes.
• Attempting to breach platform security or hacking.
• Using a false identity, stolen, or another person's payment information.
• Intentionally exploiting any vulnerability in the platform's software or games.

8 Intellectual Property

All content on the hgnce platform — including logos, designs, text, graphics, software, game interfaces, and all other elements — is the intellectual property of hgnce and is protected by applicable law.

Copying, distributing, modifying, or using any platform content for commercial purposes without written permission is strictly prohibited. Third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi) each own their respective intellectual property.

9 Responsible Gaming

hgnce believes that gambling should be an entertainment activity and should never cause financial hardship. We place the highest importance on responsible gaming.

9.1 Setting Limits

Players can set deposit, bet, and loss limits on their accounts. It is every player's responsibility to play within their budget and not gamble beyond their means.

9.2 Self-Exclusion

If a player feels that gambling is having a negative impact on their life, they may request a self-exclusion or temporary account suspension. Our support team is always ready to assist with this.

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Account Closure & Suspension

10.1 Closure at the Player's Request

Any player may request to close their account at any time. Please contact the support team to do so. All pending bonus requirements and withdrawable funds must be settled before the account is closed.

10.2 Closure or Suspension by hgnce

hgnce may suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If fraudulent or suspicious activity is detected.
• If the use of a false identity or fake information is proven.
• If eligibility requirements are not met (age or location).
• Due to legal or regulatory requirements.

11 Limitation of Liability

The hgnce platform is provided on an "as is" basis. hgnce will not be liable for any direct or indirect loss caused by technical errors, server outages, unavailability of third-party services, or any other reason.

If an ongoing bet or game session is interrupted due to loss of internet connection, hgnce may, at its own discretion, decide to provide compensation, though this is not mandatory.

12 Privacy

Our Privacy Policy describes in full detail how your personal information is collected, used, and protected. The Privacy Policy is an integral part of these Terms.

hgnce never sells your personal information to third parties. However, information may be shared with selected partners for service operations, fraud prevention, legal compliance, and payment processing. Please see our Privacy Policy for details.

13 Changes & Amendments

hgnce reserves the right to change or amend these Terms at any time. For significant changes, we will notify players by email or through a notice on the platform.

Continued use of the platform after updated Terms take effect will be considered acceptance of the new Terms. The latest Terms will always be available on this page.

14 Contact

If you have any questions or complaints about these Terms, please contact us:

• Email: [email protected]
• Live Chat: Active 24/7 — log in to the platform and talk directly with our support team.
• Language: Support is available in both Bengali and English.